Tosot-Questions?

1. What is TOSOT’s warranty policy?

TOSOT products are covered by a limited manufacturer’s warranty, ensuring they are free from defects in workmanship or materials for one year from the date of purchase. If a defect occurs within this period, the product will be repaired or replaced at no cost for labor.

2. What does the warranty cover?

The warranty covers:

• Manufacturer defects and malfunctions
• Mechanical or electrical failures
• Repairs or replacements within a reasonable timeframe

 

3. What is not covered under the warranty?

The warranty does not cover:

• Physical damage (scratches, dents, or other cosmetic issues)
• Damage caused by misuse, tampering, or unauthorized repairs
• Defects resulting from software transfers or negligence
• Lost or stolen items

TOSOT retains the final discretion on all warranty claims.

 

4. How do I make a warranty claim?

To initiate a warranty claim, follow these steps:

1. Ensure you have a valid invoice from your purchase.
2. Contact our support team at support@tosotdirect.com or call +1 905-480-3688.
3. Provide your product details, proof of purchase, and a description of the issue.
4. Complete an RMA (Return Merchandise Authorization) form as required.
5. Send the product for inspection. If approved, it will be repaired or replaced in accordance with the manufacturer’s policy.

Warranty claims typically take 2 to 10 weeks, depending on the manufacturer’s service process.

 

5. Can I return or exchange a product?

All sales are final. We do not accept returns or exchanges on any products.

 

6. Can I return a product for store credit?

If a return is approved for store credit, a 20% restocking fee will be applied.

 

7. What happens if my product is defective?

If your product is found to be defective and meets warranty criteria, we will facilitate repair or replacement. Physically damaged items are not eligible for warranty service.

 

8. Where do I send my product for warranty service?

Once your warranty claim is approved, we will provide return instructions, including the shipping address. Customers are responsible for shipping costs unless otherwise stated.

 

9. What is TOSOT’s liability for product issues?

TOSOT is not responsible for:

• Any loss or damage due to misuse or improper handling of our products
• Indirect, special, or incidental damages, including business disruptions or loss of profits

By purchasing TOSOT products, you confirm that you will use them legally and responsibly.