Return & Warranties

At TOSOT, we are committed to providing high-quality, reliable products designed to improve your home’s comfort and air quality. Your satisfaction is our top priority, and we stand behind the performance and durability of every TOSOT product.

 

 

Warranty & Returns

• A valid proof of purchase (invoice or receipt) is required for all warranty claims.
• Only defective products inspected and approved by our team will qualify for warranty service.
• Physically damaged products are not covered under warranty.
• If a product is deemed defective, you must complete an RMA (Return Merchandise Authorization) form to initiate the service process. Depending on the manufacturer’s policy, the product may be repaired or replaced within 2 to 10 weeks.
• A copy of the RMA form will be provided, and it is the customer’s responsibility to keep it for future reference.
• All sales are final—no returns or exchanges are allowed unless the product is defective.
• A 20% restocking fee applies to items returned for store credit.

 

Limited Warranty

TOSOT products are covered under a manufacturer’s limited warranty, ensuring that all products are free from defects in materials and workmanship for one year from the date of purchase. If a defect arises within the warranty period, the product may be repaired or replaced at no cost for labor, within a reasonable timeframe.

This warranty does not cover:

• Normal wear and tear.
• Damage due to misuse, tampering, improper use, or negligence.
• Damage caused by power surges, water exposure, or unauthorized repairs.
• Software issues or unauthorized modifications.

TOSOT reserves the right to approve or deny any warranty claim based on our assessment.

 

Legal Disclaimer & Limitation of Liability

TOSOT is not liable for any loss, damage, or injury resulting from the improper or illegal use of our products. Under no circumstances shall TOSOT be responsible for indirect, incidental, or consequential damages, including but not limited to loss of profits, business disruptions, or property damage.

By purchasing a TOSOT product, you agree to use it in compliance with all applicable laws and regulations. The buyer agrees to indemnify and hold harmless TOSOT, its officers, employees, and affiliates from any legal claims related to the misuse of our products.

 

Terms of Use & Declaration of Intent

By purchasing a TOSOT product, you acknowledge and agree to the following terms:

• TOSOT products are designed for home and business use to improve indoor comfort and air quality.
• You will use all products responsibly and in accordance with local safety and environmental laws.
• You will not modify or misuse TOSOT products in any way that may cause harm or violate regulations.

TOSOT remains dedicated to innovation, sustainability, and customer satisfaction. If you have any concerns or need assistance, our support team is here to help.